Straight answers for a seamless experience.

FREQUENTLY ASKED QUESTIONS

Welcome to Dayhawks FAQs. Here you'll find answers to the most
common questions about ordering, returns, shipping, customs,
and payments at Dayhawks & Co.

ORDER TRACKING

Once your order is shipped, you’ll receive an email with a tracking number. You can use it to track your package on our website or the courier’s tracking page.

WHO IS ELIGIBLE FOR A RETURN?

At Dayhawks, we accept returns strictly under the following conditions to ensure fairness and quality control.

To qualify for a return:

  • The item must be unworn, unwashed, undamaged, and returned with original tags attached.

  • Returns are accepted only in cases of:

    • Defective items

    • Incorrect items received

    • Incomplete items (missing components)

Not eligible for return:

  • Made-to-order or standard-size formal wear due to change of mind

  • Customized or personalised products

  • Items returned in poor condition, damaged, altered, or not maintained according to care instructions

  • International deliveries (in such cases, compensation or resolution may be offered depending on the issue)

If you believe your item qualifies, please contact our customer care team within 14 days of delivery with your order number and clear images of the issue.

INCONSISTENT ORDER

If you receive a defective, incorrect, or incomplete item, please contact our customer care team within 48 hours of delivery with your order number and clear images of the issue.

Our team will review the case and arrange a replacement or suitable resolution where applicable.

ORDER CANCELLATION

You may request a cancellation within 12 hours of placing your order, provided it has not entered processing or production.

Once an order has been dispatched, cancellations are no longer possible. Made-to-order and customised pieces cannot be cancelled after production has begun, as they are crafted specifically for you.

To request a cancellation, please contact our customer care team immediately with your order number. We will always do our best to assist where possible.

WHAT IF THE PACKAGE IS HELD BY CUSTOMS?

For international orders, customs clearance procedures vary by country. If your package is held by customs, the customer is responsible for providing any required documentation and paying applicable duties or taxes.

Dayhawks is not liable for delays caused by customs authorities, but our support team will assist where possible.

WHEN WILL I RECEIVE MY ORDER?

Typically, your order will arrive within 10–12 business days after it has been shipped. Delivery times may vary depending on customs clearance or weather conditions.

WILL I HAVE TO PAY CUSTOMS OR IMPORT TAXES?

Some countries may charge customs duties or import taxes. These fees are the buyer’s responsibility and may be collected at the time of delivery or by your local customs office.

DO YOU DELIVER ON PUBLIC HOLIDAYS?

Delivery services do not operate on public holidays. Orders placed during public holidays will be processed on the next working business day.

We appreciate your patience during holiday periods.

WHAT IF THE ITEM DOESN'T FIT OR I WANT TO RETURN IT?

If you’re not satisfied with your purchase, you can request a return or exchange within 7 days of delivery (subject to our return policy). Please check our Returns Policy page for more details.

CAN I REQUEST CUSTOM DESIGNS OR MODIFICATIONS?

Yes. We offer customization for bulk orders including private labeling, logo placement, custom linings, materials, and more. Just share your specifications and we’ll work with you.

WHAT IS THE MINIMUM ORDER QUANTITY (MOQ)?

Our standard MOQ is 100 units per style or design, though for some styles or custom orders the minimum may vary. Feel free to discuss your needs with us directly.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit cards (Visa, MasterCard, American Express), PayPal (where applicable), and wire transfers. Terms can be discussed for large or ongoing orders.